Contact channels

Channel	Address	Use for
Support	support@kindi.me	Integration help, API behavior questions, bug reports, account issues
Billing	billing@kindi.me	Token balances, top-ups, receipts, quota questions
Security	security@kindi.me	Vulnerability reports (see below)
General	hello@kindi.me	Everything else: partnerships, sales, press

Signed-in users also have an in-product help surface at dashboard.kindi.me/dashboard/support.

What to include in a report

The fastest reports contain, in rough order of usefulness:

The request_id from the response body (or the request_id response header on errors). It pins the exact request server-side.
Endpoint and timestamp (with timezone), e.g. POST /api/v1/mask at 2026-08-04 14:32 +03.
HTTP status and response body you received.
Your key prefix (the 8 characters after mk_live_), never the full bearer.
A minimal reproduction: the smallest request that shows the problem. If the text itself is sensitive, a synthetic stand-in that still reproduces the behavior is ideal; use checksum-valid sample identifiers so detection behaves like production.

Never email real PII, decrypted mappings, or a full mk_live_ bearer. The key prefix plus request_id is enough to locate everything on our side.

Before reporting a detection issue, two quick checks that resolve most of them: is the missed type an extended entity that's toggled off? And does your test identifier pass its checksum? You can also reproduce any text case in the playground; if the playground succeeds where your code fails, the bug is client-side (the common mistakes guide covers the usual suspects).

Security issues

Email security@kindi.me with the subject line Security: <one-line summary>. We respond within 48 hours and aim to ship a fix, or document an accepted risk, within 7 business days. Please practice coordinated disclosure: give us the report before any public write-up, and don't test against other customers' data.

Service status

There is no public status page yet. The API's liveness probe is public and unauthenticated:

1curl -s https://api.kindi.me/api/v1/health

(Remember it is reachable from Saudi IP addresses only.) The dashboard sidebar shows the same signal as a live status dot.